Movie Discovery Club
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Frequently Asked Questions


Existing FilmCrave members

How do I sign up, even though I am a FilmCrave member?

Why should I sign up? I am already a member of FilmCrave.

 

How the club works

How does the Movie Discovery Club Work?

What do I receive as part of my membership?

Will I receive DVDs that I already own or have already seen?

How can you ensure that I never receive DVDs I own or have seen?

How are the DVDs selected and by who?

What are some examples of club movies that you have delivered?

Can I pick the movies I want each month?

Do I get to keep the movies that are sent to me?

In what condition are the DVDs that are shipped?

So many movies come in 1 or 2-disc versions. Which version do you send?

 

Sign up, payment and returns

How do I sign up for the Movie Discovery Club?

What does it cost to become a member of the Movie Discovery Club?

Is the Movie Discovery Club payment page secure?

Is my personal information (beyond just my credit card) safe?

Do you charge monthly shipping fees?

When is payment applied to my Credit Card for my monthly membership?

What is your refund policy?

Do you charge sales tax?

What forms of payment do you accept?

 

Membership questions

I just signed up today. When will I get my first DVD package?

I have been a member for over a month. When will I get my DVD package?

What if I am not satisfied with my Movie Discovery Club membership?

Can I change my mailing address, credit card, or other personal information?

How do I cancel my membership?

Who do I contact in case I have questions?

What is your renewal policy?

How do I return a defective DVD?

Can I suggest a movie for a club?

 

General Club questions

I thought that FilmCrave was a social network. What is the Movie Discovery Club?

Why do you not have a Blu-Ray Club (or send Blu-Ray versions)?

Who owns the Movie Discovery Club?

I live outside the U.S., can I become a member of the Movie Discovery Club?

Can I order past months selected films?

 

 

Existing FilmCrave members

Click here to log into your FilmCrave account. Once logged in, select your desired club, provide accurate payment information and click submit. You will gain immediate access to exclusive movie news and other movie content. In addition, you will receive your first month's DVD within 30 days.

As a member, you not only get to create movie lists and write reviews, you will receive a DVD specific to your chosen club, each month. As an added bonus, you will be granted access to exclusive movie news, daily blog, and more. The Movie Discovery Club is the definitive movie club on the internet.

How the club works

You select your Movie Discovery Club membership option that best meets your needs. Choose which exclusive movie club you want to join. Enter in your payment information. You are then granted access to the exclusive Movie Discovery Club section on FilmCrave. Each month you will receive movies shipped directly to your door that are specific to your chosen movie club. For more information on how the club works, visit the Movie Discovery Club page.

Each month you will receive

  • The best available DVD edition specific to your chosen club delivered to your door
  • Expertly written newsletter detailing club offerings
  • Exclusive movie news and other movie content available daily on FilmCrave.com
  • Preferential treatment to your content on FilmCrave.com (your reviews, your movie lists, and more)
  • And much more!

No! Part of our selection process involves our understanding of movies you have seen, own and want to see. We personally go through each club member’s movie lists to ensure that you a) don’t receive movies you have seen or own and b) receive a movie that you will enjoy and want to own (that you may never have tried before). This dedicated process ensures that you enjoy the exclusive movie club to the fullest extent.

When becoming a member of the Movie Discovery Club, we ask that you do 2 things. 1) Create a "movies I own" list, 2) Rate all of the movies that you've seen. Using your movie lists and ratings (and other members’), we create a master “movies not to send list" each month, ensuring that you never receive a movie you have seen or own.

The movie selection process is very complex and intense. Each month we evaluate every member’s movie lists to determine what everyone has seen, owned and wants to see. We then look at their rating history as well as other factors. After a careful evaluation, we then reach out to our vendors to determine which films meet members’ requirements for both the highest quality of movies and greatest DVD editions available. There are a lot of great movies that have been given poor DVD treatment and there are a lot of great DVDs that include poor movies. We select only the best combination to deliver to you.

The founders of both FilmCrave.com and the Movie Discovery Club select each clubs’ movies. Your selection is not based on availability, price or complex formulas. We hand pick our movies to give it the personal touch you deserve. You will get the best service available on the internet.

Movies can include titles like Lawrence of Arabia, Citizen Kane, The Most Dangerous Game and many other classic and cult films. As you can see, we don’t choose no name, low budget, made-for-TV movies. Only the best are selected that meet the club members’ needs.

The Movie Discovery Club selects which films you will receive each month. We believe that this enhances your movie discovery process and allows you to see and own films you may never have tried or were not willing to purchase. The basis for our club is discovering new films.

Yes! Unlike online rental places, these movies are yours to keep and to add to your collection. The monthly movies that are shipped to your door are the greatest editions available and contain deep insight into the films to help you enjoy them even more.

Brand new, direct from the studios. We never deliver used or opened movies. Our dedication to giving you a great experience starts with giving you only new DVDs.

The best version available (not always the newest). As you know, DVD distributors will “double dip,” dishing out the single disc version and then a month later coming out with a Special Edition. We despise this practice and that is why we have researched, watched and selected only the best available versions for you to enjoy and own. In other words, if a 2-disc edition is available in addition to a single disc version, you will get the 2-disc version.

Sign up, payment and returns

Simple. Click movie club sign up. Enter your information, choose your club and provide accurate credit card information. After that, you become a member and have immediate access to Movie Discovery Club services.

Yes! We use the latest web technology in SSL encryption to ensure you are protected. We have chosen GoDaddy.com as the provider of our SSL certificate. We use the same encryption technology that banks and other certified vendors use.

In addition, we also use PayPal, the leader in online payment processing. They provide an extra layer of secure payments whether you pay by PayPal or by any other credit card.

Yes! We never rent, sell, divulge or give out any of your information to anyone else. All of your personal information is stored for your use only.

No! As part of your membership, all monthly club DVDs are shipped free.

Your payment is processed on the 15th of every month. You never have to worry about surprise charges or inaccurate billing. We use PayPal as our payment processor and have built technology to allow us to process your payment on the same day and same time of every month.

You may cancel at anytime. We do not refund account membership.

We only charge sales tax for Missouri residents as we are a Limited Liability Company located in the state of Missouri.

Visa, Mater Card, American Express, Discover, and PayPal

Membership questions

This is a monthly club subscription, similar to a magazine. You will receive your 1st membership package roughly within 30 days of signing up (in most cases, much faster).

You will get your monthly membership package by the end of every month. We try to ship around the 20th every month but some months we are desperately trying to decide on the perfect movie for a given club, which may delay shipment.

You can cancel your exclusive movie club membership at any time. Before you cancel please reach out to us as we are always here to assist you. If it is the movie selection, the price, or any other reason, please let us know so that we can improve every aspect of this exclusive club.

Yes. Simply log into your account, click the account button, and edit your information

Log in to your account, click the account button, and look for the “cancel membership” button.

You can always contact us by posting a comment on our profile. The Movie Discovery Club members you can always count on are Alex, Nick and Chris. You may also send us an email to info@moviediscoveryclub.com.

As an exclusive member, your membership is automatically renewed each month. You do not need to do anything to continue your membership.

Simply place the defective DVD and all of the DVD contents into the envelope that you received for that month. We will then ship you a new copy as it is replaced. Send all defective DVDs to:

  • Movie Discovery Club
  • C/O FilmCrave.com
  • 3549 NE Austin Dr.
  • Lee’s Summit, MO 64064

Absolutely! The best way to suggest movies to the club is to place them in your “movies I want” list. Also, you can email or post a message on our home profile page.

General Club questions

The Movie Discovery Club was started to add an extra level of exclusivity to the already existing FilmCrave website. We saw a demand for more customer service, expert opinions and the ability to deliver great movies each month for a small fee.

The Movie Discovery Club is an exclusive movie club for people who want to expand their movies they have seen as well as bring value to their movie collection (or start a new one). Our club is the only movie club that gives you the greatest DVD editions available while at the same time giving you a movie specific to your tastes and preferences. The Movie Discovery Club is the definitive movie club on the internet.

The current market for Blu-Ray movies is under 10% of all DVD sales. We will continue to monitor market trends and introduce new clubs as the demand increases. However, if you are interested in a Blu-Ray Club, please email us at info@moviediscoveryclub.com.

ImaJAN Media, LLC owns and operates the Movie Discovery Club (the same people who created FilmCrave.com). The leadership team is a bright group of people who understand not only technology (proven by the intricate workings of FilmCrave.com) and design, but also understand what you, as a consumer, demand in your movie watching experience.

At this time, the Movie Discovery Club is only available for residents of the United States of America. If you are an outside resident and are interested, please contact info@moviediscoveryclub.com. We recommend that you sign up for the basic FilmCrave membership, which is free and available to anyone.

If you are interested in past month selections, please email info@moviediscoveryclub.com.

 

 

 

Answers

 

How is the top movie list selected?
The movie lists are compiled using a weighted scale of 70% members movie ratings and 30% members movie lists. Movies that appear on the most member top movie lists as well as top genre lists receive the highest weight.

 

What is my member ranking and how does it change?
A member ranking is a way to measure how active members are. You can view your ranking in the upper right hand corner underneath your image. The way you obtain a higher ranking is to rate movies and write reviews. For more info see the points page. The point structure is outlined below:

 

Point Structure:

Rating a movie on a 0 – 4 star scale: 1 point

Creating Movie Lists: 1 point

Accepted movie plot: 1 point
Quick movie review (under 240 characters length): 3 points
Full movie review (over 240 characters length): 5 points


Ranking Structure and Benefits:

 Ranking Points Needed What it Means
 Aspiring Actor 0-49 You haven't seen any movies, or you are afraid to share, and chances are you like crappy movies. You aspire to be better!
 TV Extra 50-99 You have never had a starring role, you have seen some movies but really you are just pretending you like film.
 Rising Star 100-249 You like a lot of movies, you have been a sidekick in a few movies but you aren't quite "cool" yet. Think John Tuturro.
 Movie Star 250-499 The paparazzi follows you around. You make too much money for doing voice overs on IMAX specials. You are are a star.
 Director 500-999 A seasoned veteran, you know good movies when you see them. You know what makes movies good. You tell people what movies to see.
 Producer 1000-4999 You know your way around a studio lot. You have the money to prove your success. You are lazy, except when it comes to movies.
 Movie God 5000+ You have seen so many movies and shared your reviews. You are a Movie God, our highest rank... for now.

How do I reorder my movie lists?
Most movie lists can be reordered easily by dragging and dropping the movie title into the desired list position. You can get to your lists by selecting the “my movie lists” link on the left side of your screen or by using the right panel which contains your “Top movie list”.

Two lists are not reorderable but also allow for unlimited movies within the list. These lists are “Movies I own” and “Movies I want”.

 

What kind of reviews or other content might be removed?
FilmCrave is a site for quality movie information. We encourage everyone to write as many reviews as possible, but please only write reviews which are helpful in nature. It is the administrator's discretion to delete reviews. Your review may be deleted due to any or more of the following reasons:

  • The review did not contain any useful information
  • The review contained offensive content
  • The review contained false information in an attempt to defy filmcrave users
  • The post or comment was offensive and reported as such
  • The post or comment disrupted the graphical nature of the site. This includes but is not limited to look, feel, design, style, or graphical misplacement

The deletion of a review, post, or comment does NOT have to meet the above standards in order for it to be deleted. If the above repeatedly occurs, a member could be banned from FilmCrave.com.

 

What behavior is inappropriate?
We, at FilmCrave, encourage as much user interaction as possible. We also encourage users to discuss movies in a constructive manner. People are passionate about films and once in a while a heated discuss occurs. We understand. But, FilmCrave does not allow the following and users may be banned by administrator's discretion:

  • Trolling - is someone who intentionally posts controversial or contrary messages in an online community such as filmcrave.com, with the intention of baiting users into an argumentative response.
  • Offensive Content - racial slurs, derogatory comments, etc....
  • Spamming - Soliciting other users to join, buy, or interact with another website that may or may not be a direct competitor. Basically, pushing another website onto another person forcefully or not.

It is up to the administrator to determine the extent of the above and if it warrants a permanent ban.


What browsers are supported?
We have tested and support Opera version 9, Fire Fox versions 1.5 + and Internet Explorer version 6+. Though most features work on Safari we currently do not offer any support for members using that browser.

 

However, we do recommend that you upgrade to Internet Explorer 7 and Firefox 3 to get the best results when using this site.

 

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